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JD Power Awards Apple Top Marks Once Again

It’s that time of year again: Consumer watchdogs JD Power posted the results of their recent Wireless Smartphone Satisfaction Study. It should come as no surprise that the iPhone was once again king of the hill in the hearts of those who participated in the study, allowing iPhone owners to stand proud in the knowledge that they possess a handful of awesome. Despite Apple’s dominance in the area of consumer satisfaction, two of Cupertino’s chief competitors–HTC and Motorola–have both gained some ground this year, with their smartphone handsets scoring 791 and 781 respectively against Apple’s dominating score of 800 on JD Power’s rating index.

While it’s great to see that the iPhone is once again king, the study, which deals with topics such as perceived build quality, ease of operation and handset functionality, shows that Android-based devices are without a doubt gaining the respect of the purchasing public. Phone manufacturers flogging wares that don’t offer up an Android OS experience had bleaker fortunes than Motorola and HTC. RIM’s Blackberry line of devices scored a lackluster 737 points on JD Powers’ index. Palm’s WebOS-based devices earned a woeful 726 points, and Nokia, while still selling an insane amount of handsets on a daily basis, tanked out with the lowest consumer satisfaction rating with a lowly 711 points.


Bravo Apple: Despite the tribulations of Antennagate and intermittent handset shortages, you’ve once again set the standard for consumer satisfaction that your competitors can only dream of!