Apple’s Policy on LCD Screen Dead Pixels Gets Outed

Apple dead pixel policy
(Image courtesy of BGR)

If you have any Apple device with a screen, you’ve probably feared what might happen should the unit develop a dead pixel or three. As it turns out, Cupertino has a policy in place which has just been made public, used to decide if the unit should be repaired or replaced,

BGR got their hands on “Apple’s internal policy on acceptable numbers of pixel anomalies,” which was recently updated according to one of their sources. The screenshot above is used as a guideline by Apple Store Geniues in order to address repair issues involving a display.

“It essentially allows them to quickly and easily determine whether or not to repair or replace products with display defects,” the BGR report explains. “Apple provides its employees with a table showing the acceptable number of pixel anomalies for each product range.”

It would appear that the smaller the display, the more Apple is willing to address the problem. BGR uses the example of the iPhone and iPod, for which one single pixel anomaly is enough to get the unit repaired or even replaced, while the MacBook Air can have up to three light pixels, five dark pixels or a total of seven combined anomalies before they’re eligible for service.

However, even if the number of pixel anomalies are within the acceptable range, an Apple Genius has the option to exchange your afflicted product for another — but the bad news is, if the exchange unit also has anomalies within their acceptable range, you’re basically stuck with it. Good to know!

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