MacBook Air Bugs Getting You Down? Apple Says Deal With It

MacBook Air internal tech memo
(Image courtesy of BGR)

After being reported both here and many other places online, it appears that Apple is well aware of the bugs currently plaguing new owners of 2010 MacBook Air models. A software fix appears to be on the way — in the meantime, you’ll just have to put up with it.

9to5Mac is reporting that BGR is taking advantage of a new Apple Genius “ninja” this week, following up our earlier report about Cupertino’s internal policy on dead pixels with another aimed at the new 2010 MacBook Air models. As you may have heard, a number of new owners are complaining about display problems with their diminutive new friends, and while Apple has remained silent on the subject, it appears internally they have a policy in place, as seen above.

The internal memo is titled “MacBook Air (Late 2010): Internal display fades dark to light colors after waking from sleep” and provides Apple Store Geniuses with guidance on how to address any customer concerns. The important thing is that Apple has isolated the issue, which “will be fixed in an upcoming software update” — possibly even Mac OS X 10.6.5, which is expected to arrive as early as this week.

For now, you’ll have to deal with the problem since Apple is not issuing fixes or replacements at this time. The issue appears to be at least temporarily addressed by closing the lid on your MacBook Air, waiting 10 seconds and then opening it, which recycles the power to the display.

If you’re affected, give it a try and let us know how it works out for you!

Follow this article’s author, J.R. Bookwalter on Twitter

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